Shipping & Returns
How our books are made and shipped
Every iPub paperback and hardcover is printed on demand when you order it, through Amazon's print-on-demand service, and shipped directly to you. Each book is printed fresh, with no warehouse stock, so a title doesn't go out of print.
- Printing: allow up to 5–10 days for your book to be printed before it ships.
- Tracking: you'll receive a tracking email once your order ships.
- Packaging: your book may arrive in Amazon packaging. If you order several books, they may arrive in separate packages.
Shipping within the United States
| Method | Order weight | Delivery after printing | Cost |
|---|---|---|---|
| Standard | Up to 1 lb | 3–4 business days | $6.90 |
| Standard | 1–5 lb | 3–4 business days | $9.90 |
| Economy | Up to 5 lb | 5–8 business days | $4.90 |
| Economy | 5–50 lb | 5–8 business days | $19.90 |
Total time from order to delivery: about 8–14 days with Standard, or 10–18 days with Economy.
International shipping
- Where Amazon prints locally: in countries where Amazon prints books, including the UK, much of Europe, Canada, Australia and Japan, your book is printed and shipped within that country.
- Everywhere else: we ship by DHL Express Worldwide. The rate and delivery time are calculated at checkout. You can prepay import duties at checkout so there are no charges on delivery. Otherwise, customs fees may apply in your country.
eBooks and books sold through other retailers
eBooks, and the books in iPub Picks, are sold by Amazon and other retailers, not by us. Their retailer's shipping and return policies apply.
Damaged or misprinted books
If your book arrives damaged or has a printing error, email us at info@ipubcloud.org within 14 days of delivery. Include your order number and a photo. We'll send a free replacement or a full refund, whichever you prefer. You don't need to send the book back.
Returns
Each book is printed specially for you, so we don't accept returns for change of mind. Approved refunds for damaged or misprinted books go back to your original payment method within 5–10 business days.
Order changes and cancellations
Printing starts soon after you order, so contact us within 24 hours of ordering to cancel or change an order.
Contact
iPub Cloud International
1903 Hunters Circle, Glen Mills, PA 19342, United States
Email: info@ipubcloud.org
Phone: (484) 775-0008